Guidelines For Student Grievances

    MUCM defines a legitimate grievance as a substantive circumstance that a student regards as a just cause for complaint. A grievance can be relevant to any incident involving an employee of MUCM (academic & non-academic), part-time faculty members and service provider under MUCM attached to the institution and clinical training facilities. The purpose of the Student Grievance Policy is to provide the student with a clear direction to address the grievance which is not supported under the current procedure of the respective department. This policy sets out the general principles that guide student grievance management, the stages of the escalation process and the responsibilities of students and staff.

    Student Can File A Grievance Related To:

    • Institution action or inaction that is negatively impacting the student’s study environment; or
    • Any allegation that he or she has been or is being adversely affected by an improper application or interpretation of a rule, regulation, policy, or procedure that is not specifically excluded in the list of responsible unit/ department.

    Criteria for Filing a Grievance at MUCM

    It is important to understand that in order to file a grievance, the Institution employee or the fellow student's actions or inactions must have adversely impacted the grieving person. Student may not file on behalf of others; however, students may file jointly if:

    • Each student who is a party to the grievance signs the grievance, and
    • The underlying facts and allegations relevant to each student are substantially similar.

    If a student knows of a violation of Institution policy or the law but is not being harmed by the violation, he or she should either call the Student Services Department and report the issue via email or meet the person-in-charge (PIC) personally.

    Grievances Process Flowchart